Ticket lands in the dashboard
#ENG-0042High priority
AC not cooling in room
Engineering · ticket created automatically
AI concierge for hotels, on WhatsApp
Guest texts at midnight? Novern replies instantly.
Guests text on WhatsApp and Novern replies in seconds, in their own language. Complaints become tickets for the right team automatically, and your GM tracks it all from one dashboard.
- Average reply
- < 2 sec
- Languages
- Sari always on
- 24/7
- Departments
- WhatsApp AI Concierge
- 12 languages
- Automatic tickets
- GM Copilot
- Staff takeover
- Revenue opportunities
- Guest broadcast
- Lost & Found
- Guest reviews
- Arrival & Departure
What we fix
Three things quietly costing your hotel money every day.
Staff buried in WhatsApp
Without Novern
Your front desk spends 3-4 hours a day answering the same questions, like "What time is checkout?"
With Novern
Sari answers 24/7 using your hotel's own info, so your team can focus on guests who need a personal touch.
Slow replies, bad reviews
Without Novern
Simple questions sit unanswered for 2-4 hours, and international guests get no help at all. The result: bad reviews on Google and Booking.com.
With Novern
Replies in seconds, in 12 languages, even at 2 a.m.
Revenue slipping through the cracks
Without Novern
Wedding, meeting and spa inquiries get buried in the chat, and you only notice once they're gone.
With Novern
Every inquiry is logged as a lead, and GM Copilot nudges you about the ones that still need a follow-up.
How it works
Guests chat. Novern handles the rest.
Guests don't need to install anything. They just use the WhatsApp they already have.
A guest sends a message
In any language: Indonesian, English, Mandarin, Arabic and 8 more.
Sari replies instantly
Sari pulls answers from your hotel's own info: check-in times, WiFi, menus, spa, house rules.
Complaints become tickets
Complaints and requests go straight to Housekeeping, Engineering, Front Office, F&B or Sales.
Staff and GM know right away
Staff get pinged, and your GM sees everything in real time. Anyone on the team can jump into a chat and take over.
Dashboard for staff and GMs
Monitor your hotel on one screen.
Click through the tabs to explore. All data shown is sample data.
Executive Dashboard
Real-time Operations Intelligence
TodayThis WeekThis Month
Guest Interactions
This month
Service Requests
Turned into tickets
Resolution Rate
%
Sample
Avg. Response
1.8 sec
AI replies
Guest Satisfaction
4.6 / 5
Sample
Guest Sentiment
%Positive
- Positive 68%
- Neutral 26%
- Negative 6%
Performance by Department
| Dept | Req | Done | Rate | Grade |
|---|---|---|---|---|
| Housekeeping | 42 | 39 | 93% | A |
| Engineering | 18 | 13 | 72% | C |
| Front Office | 51 | 47 | 92% | A |
| F&B | 27 | 22 | 81% | B |
| Sales | 12 | 10 | 83% | B |
Revenue OpportunityLIVE
Rp .5M
Rooms
3 leads
Meeting
2 leads
Wedding
1 leads
F&B
4 leads
What you get
One system for all your guest service.
Sari, AI Concierge
Sari answers guests on WhatsApp 24/7 in 12 languages, using your hotel's own info.
Automatic tickets
Complaints and requests turn into tickets for the right team, with SLA timers built in.
GM Copilot
Ask about your hotel in plain English and get a summary and suggestions on the spot.
Revenue opportunities
Room, meeting, wedding and F&B leads get logged and tracked until they close.
Chat takeover
Your team can jump into any conversation at any time, with Telegram alerts.
Broadcast
Send updates and offers to guests who are staying with you right now.
Lost & Found
Log lost and found items so nothing gets forgotten.
Guest reviews
Track ratings and guest sentiment in one place.
Room service by QR
Guests scan a QR code in the room to order room service. No phone call, no app to install.
Measurable ROI
Upload your revenue from before Novern and see how it compares with your real numbers today.
Built-in backups
If something fails, Novern automatically switches to a backup.
Main AI downBackup AI takes over
Switches to a backup AI within seconds, with no dropped replies.
All AI downStaff step in
Sari sends a short, polite holding message and your team gets a Telegram alert to step in.
Server restartRestarts itself
When the server comes back, Novern restarts on its own. Uptime target: 99.5%.
ROI calculator
How many extra bookings to break even, and how much could you earn?
Move the sliders to see a rough picture. These are estimates, not promises.
Rp 10 million
Use a quote or your own budget
Rp 800K
Your average room rate
20 room-nights
Enter a number that feels realistic
That cost pays for itself if Novern brings you about
13 room-nights
more per month, about 3 a week
Each square is one room-night in a 30-day month
If you add 20 extra room-nights a month:
+ Rp 6 million
per month, about Rp 72 million a year
Doesn't include room operating costs like housekeeping and utilities. It's an estimate, not a promise, so measure real results during the 30-day trial.
Founding Partner
Try it free for 30 days.Keep today's price for good.
Join early as a Founding Partner and your price never goes up.